Acknowledgement of Traditional Owners
The City of Melbourne respectfully acknowledges the Traditional Owners of the land we govern, the Wurundjeri Woi Wurrung and Bunurong Boon Wurrung peoples of the Eastern Kulin and pays respect to their Elders past, present and emerging.
We acknowledge and honour the unbroken spiritual, cultural and political connection the Wurundjeri, Bunurong, Dja Dja Wurrung, Taungurung and Wadawurrung peoples of the Eastern Kulin have to this unique place for more than 2000 generations.
We are committed to our reconciliation journey, because at its heart, reconciliation is about strengthening relationships between Aboriginal and non-Aboriginal peoples, for the benefit of all Victorians.
The City of Melbourne takes the privacy of the participants using this site very seriously.
Our collection, use and disclosure of your personal information is regulated by the Victorian Privacy and Data Protection Act 2014. You can find more information about your privacy rights at the Office of the Victorian Information Commissioner.
We use the personal information about you to:
Content that you post on the site publicly will be able to be viewed by everyone who uses the site. Each post will contain your username and any publicly available reports from consultations, and may include quotes from participants in forums, surveys and other consultation tools.
Your feedback, including all demographic details you choose to submit, will be forwarded in the first instance to the relevant City of Melbourne work area with responsibility for administering the subject matter or project to which your feedback relates.
The City of Melbourne has created a central repository (the Knowledge Bank) of all survey responses. The City of Melbourne seeks to maintain your anonymity within the Knowledge Bank. Any personally identifiable information that you provide, including name and contact details, will be excluded or masked within the Knowledge Bank to preserve your anonymity. When you have consented, staff members will also add any verbal feedback you provide to them, in their interactions with you, to the Knowledge Bank. The Knowledge Bank tags survey responses based on the subject matter and the suburb from which they are received. Staff members can filter the responses in the Knowledge Bank by subject matter, suburb, age, and/or gender to inform future projects, gain insights into neighbourhood sentiment or key themes, and to ensure the provision of consistent service delivery across the organisation.
To further protect your anonymity, staff members can only view statistics on responses to questions about sexual orientation and ethnicity in the Knowledge Bank where a minimum 10 per cent of participants provide the same response. Unlike other demographic responses staff members cannot filter these statistics in conjunction with detailed survey responses.
While the City of Melbourne takes multiple measures to protect the anonymity of survey respondents, we ask that you help us reduce the risk of inappropriate information access and exposure by not including other information in your survey response that could possibly identify you or others.
By monitoring this additional information that you provide, we are able to protect the integrity of the discussions from individuals and groups who may attempt to unduly influence the outcomes of a consultation process. For example, we check to ensure each user has a single email account. We also review the site to protect it from spam or trolls.
We may also disclose personal information to third parties, and you consent to us disclosing your personal information, for the following purposes:
The following research consultants engaged by the City of Melbourne to assist with reviewing, interpreting and gaining insights into feedback submitted via Participate Melbourne:
The insights derived from the feedback by the research consultants assist the City of Melbourne with identifying particular patterns or areas for service improvement and the creation of better projects, plans and policies. The information supplied to the research consultants is limited to raw feedback responses and excludes the provision of your name, contact details or other information that could directly identify you. All consultants have agreed to the collection, use and disclosure of the raw feedback responses in accordance this Privacy Collection Statement for using Participate Melbourne.
In the case of submissions you make on planning scheme amendments, the Council will disclose your entire submission including your contact details to Planning Panels Victoria which sits within the Department of Environment, Land, Water and Planning. Submissions and contact details are stored in a Panel Book (typically a OneDrive file shared between all parties to the panel, where it is stored for 3 months before deleting). Planning Panels Victoria will facilitate all contact with you on matters relating to the panel process including to circulate agendas, inform you of the date and time of the panel hearing and to send correspondence to you on any other matters relating to the relevant planning scheme amendment.
The City of Melbourne will not disclose your information to another external party without your consent, unless required or authorised by law.
From time to time, the City of Melbourne engages research consultants to help identify particular patterns or areas for service improvements, and for project and policy development. Knowledge Bank information, when supplied to research consultants, will have personally identifiable information excluded but include demographic details you have chosen to share in your survey response. All consultants have agreed to the collection, use and disclosure of survey responses in accordance with this Privacy Collection Statement for using Participate Melbourne.
If you wish to access, correct or delete any of the personal information you have supplied to the City of Melbourne, please send your request to Council via email to email@example.com.
Updated July 2023
The following terms and conditions (“Terms”) govern the use of the Participate Melbourne website (the “Site”). The platform is owned and operated by Social Pinpoint Pty Ltd on behalf of the Melbourne City Council (“City of Melbourne”).
Your access to and use of the Site is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Site.
By accessing or using the Site you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Site.
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You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your account.
The Site may contain links to third-party web sites or services that are not owned or controlled by us.
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We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
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Provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership, disclaimer, indemnity and limitations of liability provisions.
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You agree that in no event will Social Pinpoint or the City of Melbourne, their suppliers or licensors, be liable for the Site and its content, or any claim or demand made by you or a third party resulting out of (i) any content you submit to or transmit through the Site; (ii) the interruption of use or loss or corruption of data; or (iii) your use of, or inability to use, the Site; (iv) unauthorised access or alterations of your data; (v) statements of conduct of any third party on the Site.
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We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new Terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use the Site after those revisions become effective, you agree to be bound by the new Terms. If you do not agree to the new Terms, please stop using the Site.
Updated July 2019
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