The City of Melbourne respectfully acknowledges the Traditional Owners of the land we govern, the Wurundjeri Woi-wurrung and Bunurong / Boon Wurrung peoples of the Kulin and pays respect to their Elders past and present. We acknowledge and honour the unbroken spiritual, cultural and political connection they have maintained to this unique place for more than 2000 generations.
We accept the invitation in the Uluru Statement from the Heart and are committed to walking together to build a better future.
15 September 2025
Consultation on the waste collector permit fee implementation has now closed.
Thank you to everyone who had their say via the online survey.
Feedback we heard will be used to inform the final implementation plan, which will be presented to Council for consideration on 25 November 2025.
Acknowledgement of Traditional Owners
The City of Melbourne respectfully acknowledges the Traditional Owners of the land we govern, the Wurundjeri Woi-wurrung and Bunurong / Boon Wurrung peoples of the Kulin and pays respect to their Elders past and present. We acknowledge and honour the unbroken spiritual, cultural and political connection they have maintained to this unique place for more than 2000 generations.
We accept the invitation in the Uluru Statement from the Heart and are committed to walking together to build a better future.
This site is owned and operated by the City of Melbourne using software licensed from Social Pinpoint. For details on how the City of Melbourne collects and protects your personal information in the course of your engagement with the Participate Melbourne website and in-person community engagement activities, refer to the Privacy Statement below. For details of how Social Pinpoint may access personal information, please refer to Social Pinpoint’s Privacy Policy. For information about the broader collection and use of personal information by the City of Melbourne, please refer to our Privacy Policy.
The City of Melbourne takes privacy very seriously. Our collection, use and disclosure of your personal information is regulated by the Victorian Privacy and Data Protection Act 2014. You can find more information about your privacy rights at the Office of the Victorian Information Commissioner.
We use the personal information about you to:
How your information is used depends on the type of activity you are participating in, as outlined below.
Feedback you provide through community engagement projects, including any demographic details you choose to share, will be given to the relevant City of Melbourne work area responsible for managing the subject matter or project your feedback relates to.
Content that you post on the site publicly will be viewable by anyone who uses the site and will display your username. Any publicly available reports from consultations may include quotes that you have shared in forums, surveys and other consultation tools.
The City of Melbourne has created a central repository (the Knowledge Bank) of most survey responses. The City of Melbourne seeks to maintain your anonymity within the Knowledge Bank. Any personally identifiable information that you provide, including name and contact details, will be excluded or deidentified within the Knowledge Bank to preserve your anonymity.
Where you have consented, staff members will also add any verbal feedback you provide to them, in their interactions with you, to the Knowledge Bank. Staff members can filter the responses in the Knowledge Bank by subject matter, neighbourhood or demographics to inform future projects, gain insights into neighbourhood sentiment or key themes, and to ensure the provision of consistent service delivery across the organisation.
To further protect your anonymity, where there are very small sample sizes, staff cannot filter in the Knowledge Bank by demographics.
While the City of Melbourne takes multiple measures to protect the anonymity of survey respondents, we ask that you help us reduce the risk of inappropriate information access and exposure by not including other information in your survey response that could possibly identify you or others.
Participate Melbourne also collects personal information through Expressions of Interest (EOIs), event registrations, advisory groups or similar participation activities.
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We monitor the information that you provide in order to protect the integrity of the discussions from individuals and groups who may attempt to unduly influence the outcomes of a consultation process. For example, we check to ensure multiple contributions are not coming from the same source. We also review the site to protect it from spam or misuse.
We may disclose personal information to third-party research consultants engaged by the City of Melbourne. You consent to us disclosing your personal information to the consultants for community engagement projects (consultations), Expressions of interest and event registrations as outlined below under the respective headings.
For community engagement projects, the information supplied to the research consultants is limited to raw feedback responses and excludes your name, contact details or other information that could directly identify you. However, it may include demographic details such as your age, gender and suburb.
The insights derived by these research consultants will assist the City of Melbourne to identify opportunities to improve our services, projects, plans and policies.
For expressions of interest and event registrations, your name, contact details and any additional information you provide may be shared with relevant project teams and consultants for the purposes of assessing the submissions or supporting the delivery of events or activities.
If you register for an event or activity through a third-party platform such as TryBooking, your registration details will be collected by that platform in accordance with its privacy policy. Registration details will be shared with the relevant City of Melbourne work area and may be shared with consultants for the purpose of administering the event.
In the case of submissions you make on planning scheme amendments, City of Melbourne will disclose your entire submission, including your contact details, to Planning Panels Victoria within the Department of Transport and Planning. Submissions and contact details are stored in a Panel Book (typically a OneDrive file shared between all parties to the panel, where it is stored for three months before deleting).
Planning Panels Victoria will facilitate all contact with you on matters relating to the panel process including to circulate agendas, inform you of the date and time of the panel hearing and to send correspondence to you on any other matters relating to the relevant planning scheme amendment.
All third parties have agreed to the collection, use, and disclosure of data in accordance with this Privacy Statement. The City of Melbourne will not disclose your information to another external party without your consent, unless required or authorised by law.
If you have any questions about the consultants engaged by the City of Melbourne, please contact participate@melbourne.vic.gov.au.
If you wish to access, correct or delete any of the personal information you have supplied to the City of Melbourne, please email your request to participate@melbourne.vic.gov.au
Updated February 2026
The following terms and conditions (“Terms”) govern the use of the Participate Melbourne website (the “Site”). The platform is owned and operated by Social Pinpoint Pty Ltd on behalf of the Melbourne City Council (“City of Melbourne”).
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Updated July 2019
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