Community Engagement Charter 2010

Since 2010, we’ve based our consultation practice around eight principles of engagement. In 2021, we have the opportunity to strengthen this promise and support everyone to be heard.

Principles of engagement

The Charter consists of eight principles of engagement, which guide our approach and are our promises to you. The Charter commits City of Melbourne to:

Planning the community engagement early.

Providing clear information to support the community’s participation.

Letting the community know to what extent they can influence the decision.

Seeking input from diverse range of perspectives in the community.

Using a variety of tools to support the community’s participation.

Ensuring the community’s contribution is considered in the decisions that impact them.

Telling the community how their input has influenced the decision.

Evaluating the process and continually improving how we engage with the community.

City of Melbourne will consider engaging the community in any of the following circumstances:

  • where the community could be impacted by a project or decision
  • where community input can improve a project or enhance decision making
  • to help identify community needs that are not already known
  • in response to expressions of community interest
  • when Council resolves to consult with the community
  • when required by law, policy or by agreement with a government agency or statutory body
  • when there is a high risk of impacting the community or Council.

Download a copy of the Charter

Complete the survey

Return to the Community Engagement Policy homepage to complete the survey.