Spaces and services are welcoming for all people including families and children, older people, Aboriginal communities, migrant communities, neurodiverse people, LGBTIQ+ communities.
What you told us
You would like to see the CBD as an affordable and inclusive place. This would include community spaces and services for all people including families and children, older people, Aboriginal communities, migrant communities, neurodiverse people, LGBTIQ+ communities.
“More spaces where families and people of all ages can sit without having to spend money.”
“More facilities for grandparents to take their children while parents are working.”
“Really making Melbourne a great place for families by thinking through what it means to live in the city as a family - not just the city as a transient place. Looking after people already living in the city. Not just one bedroom boxes.”
What we're doing
We provide a broad range of health and support services, programs and resources to assist the community including children and their families, young people, older people, Aboriginal communities, LQBTIQ communities.
Our Inclusive Melbourne Strategy increases access to opportunities for all people and outlines how we will respond to the diversity of religions, cultures, age groups, gender, sexual orientation and ability among the people who live, work, study in and visit the city.
Also, our Creating Communities of Equality and Respect: Women’s Safety and Empowerment Action Plan 2021-2024 outlines action that can be taken to prevent violence against women.
What we’re doing next
We will be looking at further opportunities to incorporate community suggestions and advance inclusivity within the Melbourne CBD neighbourhood.
- We are running a People’s Panel on Affordable Housing in October and November. This panel will include 40 people who are representative of our resident community, to hear from the experts, learn about affordable housing in the community and explore new and innovative ways to truly make Melbourne a city that everyone can call home. Recruitment has begun and randomly selected people who receive an invite will be eligible to register for the panel. Outcomes will be shared to Council and the general public.
- Inclusive employment program Game Changers, supported eight young people to gain employment at our recreation facilities. This program, delivered in partnership by The Huddle and YMCA, provides free support to young people seeking employment, including resume writing, interview practice, and career planning and goal setting. The program has helped improve diversity in the recreation facilities’ workforce with 26 per cent living in the City of Melbourne, 25 per cent born overseas, 15 per cent identifying as being part of the LGBTQI+ community, and 9 per cent with a disability.
- TalktoMe was an application developed by St Vincent’s hospital and funded by us to facilitate brief, sentence-based, non-clinical information in multiple languages when communicating about day-to-day topics relating to healthcare.
- Our Family Services team has created an inclusion and access officer role to provide inclusive and responsive support for families. The officer will help families from culturally diverse backgrounds access support and services.
- We received a High Commendation award at the Victorian Multicultural Awards for Excellence, for the holistic organisational approach to supporting international students during COVID-19, and newly arrived refugees evacuated from Kabul.
- Support for local young people continued through our partnership with The Drum, which provides inclusive services and programs for young people from all genders, religions, cultural and identity backgrounds. This partnership also supported Queerspace Youth, a peer-led program for queer, trans, intersex, gender diverse or questioning people aged 16-25 years old.
- Hidden Disabilities Sunflower Training was completed by 518 volunteers, and 74 staff members. This training helps volunteers and staff to support people living with non-visible disabilities. Hidden Disabilities Sunflower ‘Can I help you?’ badges were worn by 332 volunteers at major events and products were distributed at Moomba, Firelight, Melbourne Fashion Week and libraries.
- Laneway Learning hosted over 40 ‘Queer Social Sessions’ for LGBTIQ+ people struggling with isolation and loneliness. These sessions were a place to learn new skills, be creative and connect with peers and friends.
- The Lord Mayor’s Iftar dinner was hosted at the Queen Victoria Market. This event strengthened connection amongst the Muslim community and demonstrated Council’s commitment to diversity and inclusion. A social enterprise that employs migrant and refugee women, Meals with Impact, provided the catering. With 80 guests, this year was the largest Lord Mayor’s Iftar dinner to date.
- Through a community grant, RMIT held workshops with multicultural LGBTIQ+ people to create a glossary of LGBTIQ+ terms, concepts and services in different languages. These multilingual resources will be shared for community members, organisations, and translators to use when working in LGBTIQ+ contexts.
- We are continuing our mission to alleviate period poverty with the extension of its free period care pilot program until 30 June 2023. Since the launch of the trial in September 2021 more than 6,700 period care products were dispensed from vending machines across six Council-owned facilities including the City Library and the Melbourne Town Hall public toilets on Collins Street.
- We are embedding equity of access and inclusion across our tourism services, programs, events and information. We have worked with Guide Dogs Victoria to implement virtual beacon technology to aid people with vision impairment in navigating Swanston Street and Bourke Street. We are also investigating improvements to our tactile street signage across the city.
- The Melbourne Conversations: Homes for All event was held on 15 February at the Queen Victoria Women’s Centre. The complexity and extent of the housing crisis needs a comprehensive, targeted response. This panel explored affordable housing options available now and in the near future, along with ways to create pathways out of homelessness – at pace and scale. Experts discussed their roles in innovating, advocating and collaborating to invest in our housing future.
- A new Family Services Pop-up has been established in a great central location next door to the Elizabeth St Pop-up Library to promote health, education, learning and development. These Maternal and Child Health services to support our families in the CBD will be run by appointment only.
- Pop in to our Bourke Street Lounge, City of Melbourne Libraries' latest pop-up library offering a comfortable space to meet, study or just relax. The collection caters for a broad range of readers.
- We've created a number of free and accessible pop-up libraries which are taking over temporary spaces in the CBD. Play, read and learn at the new Federation Square Pop-up Library for kids. Feed your mind at the beautiful and bountiful Elizabeth St Pop-up Library, with an array of best-selling books, access to wi-fi, and a bespoke Make*It Space.
- Councillors endorsed the internal design for the new Munro Library and Community Hub. Set to open by the end of 2023, the library will attract more people to the market precinct and help support the economic resurgence and vitality of the precinct.